At Ozaoa, we proudly ship our premium pet products—including Cat Toys, Dog Chews, Dog Toys, Leashes & Collars—worldwide, with reliable delivery and transparent policies.
Order Processing Time
All orders are processed within 1–3 business days, excluding weekends and holidays. Orders placed after business hours will be processed the following business day.
Shipping Carriers
We partner with trusted global carriers to ensure secure and timely delivery:
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USPS
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UPS
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FedEx
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DHL
Shipping Coverage
We ship to most countries worldwide, excluding regions currently under international sanctions or shipping restrictions.
Shipping Methods, Handling Times, Delivery Times & Fees
| Region | Countries/Areas Included | Order Handling Time | Delivery Time | Shipping Fee |
|---|---|---|---|---|
| North America | United States, Canada, Mexico | 1–3 business days | 7–15 business days | Free over $69.99; $12.99 under $69.99 |
| Europe | UK, Germany, France, Italy, Spain, etc. | 1–3 business days | 7–15 business days | Free over $69.99; $12.99 under $69.99 |
| Asia | Japan, South Korea, Singapore, etc. | 1–3 business days | 7–15 business days | Free over $69.99; $12.99 under $69.99 |
| Oceania | Australia, New Zealand | 1–3 business days | 7–15 business days | Free over $69.99; $12.99 under $69.99 |
| South America | Brazil, Argentina, Chile, etc. | 1–3 business days | 7–15 business days | Free over $69.99; $12.99 under $69.99 |
| Middle East | UAE, Saudi Arabia, Israel, etc. | 1–3 business days | 7–15 business days | Free over $69.99; $12.99 under $69.99 |
| Africa | South Africa, Nigeria, Egypt, etc. | 1–3 business days | 7–15 business days | Free over $69.99; $12.99 under $69.99 |
| Excluded Regions | Countries under international sanctions | — | — | Shipping unavailable |
Tracking & Delivery
Once your order ships, you’ll receive a confirmation email with a tracking number and carrier details. You can track your order online at any time.
Shipping Restrictions
We do not ship to countries under international sanctions. If an order is placed from a restricted region, it will be automatically canceled and refunded.
Questions or Assistance
For shipping inquiries or support, contact us:
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Email: help@ozaoa.com
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Phone: +1 919-965-7227
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Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: Closed -
Address:
216 Hunting Dr,
Selma, NC 27576-3657