What products does Ozaoa offer?
Ozaoa offers premium pet products including Cat Toys, Dog Chews, Dog Toys, and Leashes & Collars designed for quality, safety, and fun.
Do you ship internationally?
Yes, we ship worldwide except for regions currently under international sanctions. Shipping is free on orders over $69.99.
How long does order processing take?
Orders are processed within 1–3 business days, excluding weekends and holidays.
What shipping carriers do you use?
We partner with trusted global carriers including USPS, UPS, FedEx, and DHL to ensure reliable delivery.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking details. You can use the provided link to track your shipment online.
What is your return policy?
If you receive a damaged or defective item, contact us within 7 days of delivery with your order number, a description of the issue, and clear photos. We’ll verify and provide a free replacement or full refund.
Do you accept product exchanges?
We do not offer direct exchanges. You may return the original item for a refund and place a new order for the desired product.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
How can I contact customer service?
You can reach us via email at help@ozaoa.com or call +1 919-965-7227 during business hours (Mon–Fri, 9:00 AM – 5:00 PM).
Where is Ozaoa located?
Our business address is 216 Hunting Dr, Selma, NC 27576-3657, United States.