Billing Terms and Conditions

By placing an order with Ozaoa, you agree to the billing terms and conditions outlined below. These terms apply to all transactions on our website involving our pet products, including Cat Toys, Dog Chews, Dog Toys, Leashes & Collars.

1. Payment Methods

We accept the following secure payment methods:

  • Major credit/debit cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Shop Pay / Apple Pay / Google Pay (if available at checkout)

All payments must be made in full at the time of purchase. We do not offer cash on delivery (COD) or deferred billing options.

2. Currency

All prices on our website are listed in USD (United States Dollars) unless otherwise specified. If you are purchasing from outside the United States, your card issuer may apply currency exchange rates and international transaction fees.

3. Taxes and Duties

  • Sales tax is calculated at checkout based on your shipping address and applicable local tax laws.

  • For international orders, additional charges such as customs duties, VAT, or import taxes may be applied by your local authorities. These are not included in our prices and are the responsibility of the customer.

4. Order Confirmation

After placing your order, you will receive an email confirmation with:

  • Order summary

  • Billing amount

  • Estimated delivery time

  • Contact information for support

Please verify the details and contact us immediately at help@ozaoa.com if you notice any discrepancies.

5. Billing Disputes

If you believe you have been charged in error or have a billing dispute, please contact us within 7 days of the transaction:

We will investigate the issue promptly and work toward a resolution.

6. Fraud Prevention

To protect our customers and our business, all orders are subject to fraud screening. Suspicious or high-risk orders may be delayed or canceled at our discretion. You may be contacted for additional verification.

7. Contact Information

For billing questions or payment support, you can reach us at:

  • Email: help@ozaoa.com

  • Phone: +1 919-965-7227

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM

  • Address:
    Ozaoa
    216 Hunting Dr
    Selma, NC 27576-3657
    USA